100% PASS 2025 PECB ISO-IEC-20000-FOUNDATION–HIGH-QUALITY EXAM DUMPS

100% Pass 2025 PECB ISO-IEC-20000-Foundation–High-quality Exam Dumps

100% Pass 2025 PECB ISO-IEC-20000-Foundation–High-quality Exam Dumps

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Tags: Exam ISO-IEC-20000-Foundation Dumps, ISO-IEC-20000-Foundation Reliable Test Syllabus, Latest ISO-IEC-20000-Foundation Test Pdf, ISO-IEC-20000-Foundation Valid Dumps Demo, New Guide ISO-IEC-20000-Foundation Files

PECB ISO-IEC-20000-Foundation practice questions are based on recently released PECB ISO-IEC-20000-Foundation exam objectives. Includes a user-friendly interface allowing you to take the PECB ISO-IEC-20000-Foundation Practice Exam on your computers, like downloading the PDF, Web-Based PECB ISO-IEC-20000-Foundation practice test software, and Desktop PECB ISO-IEC-20000-Foundation practice exam software.

PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
  • IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.
Topic 2
  • Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
  • IEC 20000-1:
Topic 3
  • ISO
  • IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
  • IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.

>> Exam ISO-IEC-20000-Foundation Dumps <<

Free PDF Authoritative ISO-IEC-20000-Foundation - Exam ISO/IEC 20000 Foundation Exam Dumps

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q36-Q41):

NEW QUESTION # 36
What is the objective of service continuity management?

  • A. To ensure that service continuity plans are tested in accordance with business needs
  • B. To ensure that potential service continuity issues are predicted and preventive action taken
  • C. To ensure that agreed commitments to continue to provide services to customers can be met in foreseeable circumstances
  • D. To ensure that service continuity requirements are fully defined and agreed in service level agreements

Answer: C


NEW QUESTION # 37
One of the activities required for effective planning, coordination, and evaluation of requested changes is assessing the impact and required resources. Which process or function is responsible for this activity?

  • A. Change management
  • B. Service desk
  • C. Release and deployment management
  • D. Configuration management

Answer: A


NEW QUESTION # 38
Which event is NOT part of the definition of an incident?

  • A. A request for access to a service
  • B. An event that has NOT yet impacted the service to the customer
  • C. A reduction in the quality of a service
  • D. An unplanned interruption to a service

Answer: A


NEW QUESTION # 39
Top management has to provide evidence of its commitment to planning, establishing, implementing, operating, and improving its service management system (SMS) within the context of the organization's business and customers' requirements. What is the best way that management can make this visible?

  • A. By promoting continual improvement of the SMS
  • B. By taking disciplinary action against underperforming employees
  • C. By outsourcing change management
  • D. By showing leadership and taking actions

Answer: D


NEW QUESTION # 40
What process, other than business relationship management, reviews service performance with the customer?

  • A. Service Level management
  • B. Service availability management
  • C. Budgeting and accounting for services
  • D. Service Reporting

Answer: A


NEW QUESTION # 41
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